Frequently Asked Questions

No Bad Leads Guarantee

Real Time leads are eligible for or a 5 day return policy with a full replacement for bad leads. You can return each lead by logging into your customer account, and submitting the required information.

Leads that are not Real Time will automatically include at least 10% extra FREE leads with your order to account for any bad leads. If there are more than 10% bad leads in your order, you may send a list of your bad leads to hbb@leadcustomerservice.com for additional replacements. Please include a detailed list of the bad leads that includes the lead ID number and exact reason each lead was determined to be bad.

Discounted Lead Packages may include no replacements or extra leads.

"Clicks to Your Page" DOES NOT guarantee a certain percentage of leads or accuracy of lead information.

What qualifies as a bad lead?

Non-working phone number
Person does not live at phone number
Person claims they did not request information about a home based business
Email address bounce message states address does not exist

How do I buy leads?

Select from the leads in the top menu or click here.

After you click on the "Order Now" button be sure you scroll all the way down to the bottom of the page to add leads to your shopping cart.

How do I log in to my account?

Click here to login

How do I retrieve my password?

Click here to retrieve your password

How do I view my leads?

Login to your account.
After you login, click on "View and Download Your Leads". A list of your orders will be displayed..

What is "Auto-Ship"?

Auto-ship is a recurring order.

When you place a new order you will be given the option to select auto-ship during checkout. Your auto-ship will be delivered in the time frame you have chosen (once a month, every week, every other week, etc). You will receive the same order and price as your first order on a recurring basis. You may cancel at any time, there is no obligation to stay on auto-ship.

Note: Coupon discounts may not apply on recurring orders.

"Once a month auto-ship" processes exactly every 30 days, so you may not receive your order on exactly the same day each month, depending on the length of the previous month (Example: February has 28-29 days so the following month your auto-ship will process a few days earlier).

How do I change, hold, or cancel an Auto-Ship?

To place your autoship on hold or cancel, first login to your account. . Click on Autoship Manager then Hold Order or Cancel Order.

If your order is placed on hold, it will stay on hold until you return to your Autoship Manager and click on Activate Order. When you click on Activate Order you will be given the option whether to start your order immediately or within 3 days.

To change the frequency in which you receive your autoship login to your account. Click on View Your Order Invoice History. Select how often you would like to receive your autoship then click on Change.

*Note: Changes to your autoship settings will not affect the delivery of leads for an order that is already in progress. If you wish to make changes to an order that is already in progress please contact customer support at hbb@leadcustomerservice.com .

If you would like to change the type of lead you are receiving on autoship, you must cancel your existing autoship and place a new order.

How do I update credit card information?

If your order is on auto-ship and you need to change your credit card information, you will need to cancel your existing auto-ship order, then place a new order using your new credit card.

If you need to continue receiving your auto-ship at an old price that is no longer available at our website, please contact hbb@leadcustomerservice.com or call (800) 881-4742 with your request, and we will set up this order for you.

How do I change how many leads I receive per day?

If the option is available to change how many leads you receive per day you will see it next to your lead order.

For many types of leads this option will not be available and you must contact customer support at hbb@leadcustomerservice.com with your request.

Lead delivery may vary each day depending on the type of lead ordered, our current production volume, and the amount of currently orders.

Most real-time leads have the ability to change how many leads are received each day.

Fresh and aged leads are typically delivered all at once.

How do I change my email address and other account information?

Click on Update My Account Settings (link is towards the bottom)

Change any information such as name, email, address, password, business association, and email notifications.

Click on Update My Settings at the bottom of the page.

What is a "CSV" file?

A CSV file can be opened using any text program such as Microsoft Excel, Works, Word or Notepad. CSV stands for Comma Separated Variable or Comma Separated Values.

Why is information missing in my lead spreadsheet?

When you download your leads, you will need to format your spreadsheet (you may need make the columns wider to read all of the information).

Here is a tutorial on how to do this in Excel:
http://office.microsoft.com/en-us/excel/HP051988131033.aspx

How do I submit a bad lead?

First make sure your leads are eligible for a replacement.

Check the page where you ordered your leads (from the leads menu on the left hand side) and look for the replacement policy on this page.

If your lead is eligible, you may submit the bad lead for a replacement.

There are 2 ways to submit a request:

1) Login to your account. Click on Return a "Bad" Lead for Replacement.

2) Login to your account. Click on View & Download Your Leads, select the order and select the option to View All Leads. Click on Click to View this lead next to the appropriate lead. Towards the bottom of each lead has an area to submit your request.

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If you see "Note: The possibility of a chargeback has expired", then that lead is no longer eligible for replacement.

If the lead is within the eligible time frame, tell us the reasons for requesting a replacement. Please be specific and also read our "No Bad Leads Guarantee" found on this page for more information.

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Leads submitted for replacement will be verified within 2 - 5 days.

If the request is accepted, you will receive a "Chargeback Granted" email, the bad lead will be deleted from your account, and a new lead will be delivered as soon as one becomes available. So during this time frame it may appear that leads are missing from your account, but do not be alarmed we have only deleted the bad leads.

If it is denied, you will receive a "Chargeback Denied" email, with an explanation as to why it was denied.

I have placed my order, but never received a confirmation email.

Please contact customer support at hbb@leadcustomerservice.com and provide as much information as possible including your full name and email address so that we can lookup your account.

I have received my confirmation email, but where are my leads?

Lead delivery time varies depending on the type of lead ordered, payment processing time, our current production volume, and the amount of currently orders. Most leads are delivered within the first 24-48 hours.

If you are concerned about the delivery time of your order, please contact hbb@leadcustomerservice.com.

What do I say on the phone?

Visit our training page for live training calls, scripts, and more.